Maju369 Privacy Policy — Protecting Our Users' Information
This policy explains how maju369 collects, uses, stores and protects the personal information of users in Malaysia. Your privacy is our priority.
Effective: 2026. Applies to all maju369 platform users.
1. Information We Collect
Maju369 collects several categories of information when you use our platform. Understanding what data is collected helps you make more informed decisions about using our services.
Account Information: When you register, we collect your username, encrypted password, email address, phone number, and date of birth. This information is required to create and securely manage your account.
Payment Information: To process deposits and withdrawals in Malaysian Ringgit (MYR), we collect the payment method details you provide, such as your bank account information for FPX or e-wallet details like Touch 'n Go. We do not store full card numbers — only the information necessary to process your transaction.
Device and Browser Information: We collect technical data such as device type, operating system, browser type, IP address, and language settings. This information is used to optimise your platform experience for your device and to identify any suspicious activity.
Usage Data: We record in-platform activity such as games played, bets placed, session duration, pages visited, and actions taken. This data helps us improve our services and detect any unusual patterns.
2. How Your Information Is Used
Maju369 uses the information collected for legitimate and specific purposes. We will not use your data for any purpose beyond the scope stated in this Privacy Policy without prior notice.
- Account management: Verifying your identity, processing logins, and keeping your account secure
- Transaction processing: Processing deposits and withdrawals in MYR accurately and securely
- Platform improvements: Analysing usage patterns to improve interface design, platform speed and content
- Service communications: Sending important notices regarding your account, transactions, or changes to our terms
- Legal compliance: Complying with applicable legal requirements, including fraud prevention and anti-money laundering obligations
- Customer support: Helps resolve queries and complaints more quickly and accurately
- Platform security: Detecting and preventing unauthorised access, fraud, and misuse of our services
Maju369 will not sell your personal information to any third party for marketing or business purposes without your explicit consent.
3. Use of Cookies and Tracking
The maju369 platform uses cookies and similar tracking technologies to enhance user experience, ensure the platform functions correctly and analyse aggregated usage patterns.
Types of Cookies Used
- Session Cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser
- Preference Cookies: Stores your personal preferences, such as your preferred language and display settings, for a smoother experience on return visits
- Analytics Cookies: Collects anonymised usage data to help us understand how users interact with the platform and identify areas for improvement
- Security Cookies: Helps detect and prevent fraudulent activity by identifying suspicious access patterns
You can manage cookie settings through your browser preferences. Please note that blocking all cookies may affect certain platform features, including the ability to stay logged in.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All maju369 user data is stored on servers protected with industry-standard SSL encryption. Access to user data is restricted to staff who genuinely require it to perform their duties, and all access is logged for audit purposes.
User passwords are stored in encrypted form using robust algorithms — we cannot view your original password and will never ask for it through normal communication channels.
Transaction data in MYR is retained for the period required by applicable legal and financial regulatory obligations. Active account data is kept for as long as your account remains active, and for a defined period following account closure in accordance with compliance requirements.
Third-Party Sharing
Maju369 does not share users' personal information with third parties except in the following limited circumstances:
- Approved payment providers for processing your MYR transactions — only the minimum necessary information is shared
- Legal authorities or regulators where required by applicable law
- Technical service providers bound by confidentiality agreements who may only use the data for specified purposes
In all cases of data sharing, we ensure that the receiving parties uphold data protection standards equivalent to our own.
5. User Rights and How to Contact Us
Your Rights as a User
As a maju369 platform user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests can be made by emailing our support team
- Right to Rectification: If your information is inaccurate or out of date, you can ask us to update it. Some details can be updated directly through your account settings
- Right to Erasure: Under certain circumstances, you may request that we delete your personal data. Each request will be assessed against applicable legal requirements and data retention obligations.
- Right to Restriction: You can request that we restrict the processing of your data under certain circumstances, such as while a dispute regarding data accuracy is being resolved
- Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal
Changes to This Privacy Policy
Maju369 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any significant changes will be communicated via a notice on the platform or to your registered email address. The effective date at the top of this document will be updated each time a change is made.
How to Contact Us
For any enquiries, requests, or concerns regarding your data privacy on the maju369 platform, please contact us via:
- Email: [email protected]
- In-platform support section after login
- Additional references: our FAQ for answers to frequently asked privacy questions
We are committed to addressing every privacy inquiry within a reasonable timeframe and ensuring your rights are fully respected.
Questions About Your Privacy?
The maju369 support team is here to help you understand how we protect your data. Check our FAQ section for quick answers, or reach out to us directly.